I’ve run across Get Satisfaction a number of times in recent months. Today I was setting up PBWiki and saw the support link went to Get Satisfaction’s PBWiki category. I love the idea of aggregating support into a single site. I would hope that in the future they enable the ability to search for multiple products at once.

An example I need badly is WordPress and Ecto, my blogging tools. Sometimes Ecto isn’t playing nicely with WordPress, other times WordPress is to blame for some obscure bug that I always seem to be the first one to come across. Wouldn’t it be cool to be able to search for a problem and the results would include all the related programs and services that interrelate?

I also like the concept of “I have this question too”, which I would think alleviates the myriad questions that are often similar and should be in a “master FAQ” which is what I think we’ll see coming from Get Satisfaction.