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I’ve run across Get Satisfaction a number of times in recent months. Today I was setting up PBWiki and saw the support link went to Get Satisfaction’s PBWiki category. I love the idea of aggregating support into a single site. I would hope that in the future they enable the ability to search for multiple products at once.
An example I need badly is Wordpress and Ecto, my blogging tools. Sometimes Ecto isn’t playing nicely with Wordpress, other times Wordpress is to blame for some obscure bug that I always seem to be the first one to come across. Wouldn’t it be cool to be able to search for a problem and the results would include all the related programs and services that interrelate?
I also like the concept of “I have this question too”, which I would think alleviates the myriad questions that are often similar and should be in a “master FAQ” which is what I think we’ll see coming from Get Satisfaction.
