The Progress Bar read by people interested in emerging Internet marketing, technology, social media, reputation, virtual environments, blogs, the Boston Internet scene and much more. If you like what you see you should subscribe to my RSS feed or via email in the sidebar. Thanks for visiting!I’ve run across Get Satisfaction a number of times [...]
Tags: customer service - getsatsfaction - supportGet Satisfaction
February 12th, 2008 ·
Fixing User-supported Support Forums
March 23rd, 2007 ·
Creating Passionate Users is talking about building an online community. One particular point bothered me: getting people involved sooner by having them answer questions as son as they pass newbie stage instead of waiting until they are experts. There are billions of bad answers out there, clogging up forums all over the net. Someone has [...]
Tags: community-building - conversation - support