Engagement, Advertising, and the Market as Conversation

Over the summer I attended the Identity Mashup at Harvard. One of the many supersmart people I met there was Nicholas Givotovsky. Nicholas is working on some interesting angles of the identity space that I can’t talk about, but guarantee will be parts of our lives in the near future. Very exciting stuff.
I visited Nicholas recently at his farm in CT. We went walking in the woods, when he told me they were the woods where the Blair Witch Project was filmed. I wish he had told me that after the fact, the spooky factor was off the chart.
This week I was talking to a Silicon Valley reporter about SecondLife. Today she sends me a link to a research paper titled Measuring the Value of Media Engagement Against the Economics of Attention. The attention buzzword gets me every time, so I followed the link. It turns out that Nicholas was the author. Small world indeed.

Delivering on the promise of ‘any content, any time, any where, on any device’ by its nature defies measurement. The inherent uncertainty around the conditions and conduct associated with media consumption complicates determining both who is consuming media and the extent to which that consumption experience constitutes true engagement. Media consumption is no longer defined by stationary or static experiences but has become so dynamic that creating realistic measurement methods is proving extremely difficult.

Tomorrow’s media environment will be increasingly characterized by on-demand, highly fragmented yet highly personalized media experiences. The challenge that media and advertising companies face is how to determine the value of incomplete or partial attention versus static full-on media engagement.

Right on. It’s time to join the discussion and debate surrounding how media will react to consumer’s continuous partial attention.

Google’s GBuy Tracks E-commerce Clickstream

Silicon Beat tells us that Google will launch Gbuy, their answer to Paypal. The service will track shoppers from the browsing to post-purchase stages of e-commerce transactions. This kind of attention data is going to be quite useful, depending on whether or not Google will release an API to let sellers and third parties access the data.

I can see ROOT markets having a whole section based on Gbuy data. Here’s a list of 5,000 people who bought Xmen 3 DVD’s who have expressed interest (opt-in or browsed) Billy Blanks Tae Bo DVD’s.

People tend to comment on the consumer side of ROOT Market’s attention data. Do yourself a favor and check out ROOT Exchange. Right now they talk about mortgages and ad inventory, which made me sleepy. Obviously they are trying for lowest-hanging fruit markets first, but mortgages? Is that the “hot” market that is going to jump on board the Attention Economy first? There are more ads than inventory these days, using ad inventory to generate leads is in interesting concept, I need to check out the FormServer, at which point I’ll have more to say about ROOT’s lead generation services.

Two points of interest:

- The Root Exchange does not charge a large commission or transaction fee, so sellers can maximize their revenue.

- The Root Exchange accepts high-quality sellers only, evaluating each seller’s lead generation practices before admitting them as a member.

I’m curious as to what defines not-large commissions and high-quality leads. Quite subjective.

Identity Aggregator Market Losing Definition

Recently I responded to an iKarma press release which outlines some of the new features found at the Identity Aggregator.

Paul Williams, CEO of iKarma, responded with a lengthy comment, going into considerable detail about each new feature and how each of the aggregators, mainly Opinity, iKarma and to some extent Trufina, are shifting market focus.

First, a disclaimer: I’ve been an advisor Trufina in the past and hope to work with the companies I mention in this post. My primary interest lies in aggregated clickstream/identity/attention providers are positioning their product offerings to provide useful services which bring marketers closer to consumers in new and innovative ways.

I need to mention ROOT markets because that is a major piece of the puzzle that’s not often mentioned in the same breath with identity aggregators. The Attention Trust deserves a shout out as well, although a lot needs to happen before they get the traction needed to earn their place in the Identity Stack.

Aggregating identity data is only the first step. These companies have been refining their business models for quite some time. This is the nature of the game during this round of positioning. The VC know it, the companies themselves know it and the the partners they are trying to attract can sense the tectonic movement underneath the entire sector as they figure out how everyone fits together.

This is not necessarily a bad thing. Solving difficult problems takes time, ongoing business model refinement, evolving partnerships and realizing that ceeding market sectors to competition can often be the best move in order to advance.

To get back to Paul’s comments. He says that Monster, LinkedIn, Opinity and Rapleaf have been “moving as much in our direction as we have been moving in theirs” and goes on to make the case.

I have been tracking theses companies closely for the past year and agree with Paul, but only partially. From my perspective, the core differences between nodes and hubs, i.e data providers and aggregators, continues to lessen.
I’m constantly looking for ways to refine the differentiation between all of these services and the myriad of competition that’s on the way. There is clearly an identity problem in the identity management space. For example, IKarma is supposed to be a useful and friendly sales tool for business. That clearly puts it in the business reputation box, which is complimentary to identity management and actually more similar to Rapleaf than Opinity.
Trufina, once considered a provider of background checks, continues to roll out features similar to Opinity and iKarma. Existing relationships between the companies may come under considerable strain as they risk redundancy of services.
I disagree with Paul about Opinity looking more like Myspace. Paul, perhaps you could clarify this point. If anything, everyone is starting to resemble AIM pages/Tribe.net/insert name of your favorite personalized modularize home page portal here.
On a scatter chart, the grouping appears tightly packed. If anything, the entire grouping is shifting en masse around the board. The shift directly correlates to two things at the moment, potential revenue and funding sources.

Of course Opinity partnered with Rapleaf, that makes total sense. If a node, or data provider like Rapleaf goes away, a hub, or aggregator like Opinity will simply replace them with another node that offers similar functionality and data. That’s the flip side of Web 2.0 (how I hate that phrase), or owning your own data. Rapleaf is actually playing both sides, it’s a node with aggregator spots. This is a good position for them.

I think it’s important for each of the companies mentioned to put themselves in the shoes of the Biz Dev teams at a job boards or business networking sites or major marketing or advertising firms. How do I gauge which solution makes the most sense for my company’s particular circumstances? In my life as a management consultant and advisor, running these types of scenarios is common practice and super-helpful.

Most people don’t want a service that does everything, they want something that fixes a problem they have. Adding reputation reviews is firmly in the “would be nice” column for most companies. To a select few, it’s their most-needed feature. Figuring out the difference between the “would be nice” companies and the “must have’s” is clearly an important exercise for all involved.

My Myspace and LinkedIn pages are much more relevant to a potential employer than my Flickr photostream. A potential first date wants to see my photos, personal profile and perhaps reputation, not my LinkedIn profile. That’s why contextual profiles are so important.
It is going to be very interesting to see how PeopleAggregator fares. Broadband Mechanics has been working with AIM Pages and they too claim to want to do everything for everyone any way they can with any API. This broad focus makes for good buzz, success lies in them being able to deliver real value to the consumer or advertiser where money changes hands. I’m all for people owning their own data, but most people just don’t know or care enough to make the effort to use these services in their current forms.

New York Times Invests in Root Markets

PaidContent breaks the story that the Grey Lady is investing in Root/Markets, which is creating a market to trade consumer information.

From a recent Forbes article:

Root has developed a software program that allows consumers essentially to spy on themselves, sending every click into a “vault” of information at Root that can be stored, edited and used to the individual’s liking.

Here’s where the market comes in. Individuals using RootVault can make their data available to marketers they want to reach. For example, someone looking for a new apartment could make their personal data available to mortgage lenders and real-estate agents.

Root’s idea is to create bundles of customer leads that would trade like futures contracts on the exchange.

Root takes a fee from both sides of the transaction–the publishers or sellers of ad leads, and the advertisers or buyers. Root also would act the way a stock-exchange specialist would, by stepping in and buying or selling contracts in the event of a market imbalance.

Cofounder Lew Ranieri, and original Wall Street Master of the Universe, has put up about $5 million. The overall around for Root/Markets is $12 million. More details of the investment.

I was sending my clickstream to Root and then I started keeping it on my hard drive. I want to look at the data and see what’s going on before I publicly post my browsing habits. I can’t seem to create a default exchange with pc4media, says the request is pending and the Status is disabled. Let me know if you want to create an exchange together.